Warranty
Heartnoks 6-Year Warranty
Protection that is clear, practical, and built around you.
Orders placed directly on heartnoks.com are automatically covered by a 6-year limited warranty from the original purchase date. No separate registration is required. Amazon purchases can activate 3-year coverage through the registration page; unregistered Amazon purchases retain the 1-year standard warranty. Coverage applies to normal household use in the United States.
The limited warranty covers the motor and functional parts against defects in materials and workmanship: 6 years for heartnoks.com orders and 3 years for registered Amazon orders, measured from the original purchase date. The 30-day home trial is separate and follows the return policy.
Some components are consumable and wear with normal use — for example the auger (pressing screw), the strainer/filter, and seals. Within the warranty period these are covered against manufacturing defects, but not normal wear. Once they wear out, or after your warranty period ends, replacement wear parts can be purchased from us by emailing support@heartnoks.com.
Orders placed on heartnoks.com require no form; keep the order confirmation as proof of purchase. Amazon customers can register at heartnoks.com/pages/contact using the purchase email and Amazon order number.
Email support@heartnoks.com with your order number, proof of purchase, and clear photos or a short video showing the issue. We may also request a photo of the model or serial-number label. Please keep the defective unit until the claim is reviewed and approved.
After reviewing an approved claim, Heartnoks will determine whether to replace the affected functional component or the complete unit based on the verified defect. If a complete-unit replacement is approved, we will ship the replacement at no standard shipping cost within the United States, and the defective unit does not need to be returned. Each original purchase is eligible for a maximum of one complete-unit replacement. Replacement parts do not count toward this limit. A replacement does not restart or extend the original warranty term.
This warranty applies only to the original purchaser and to units bought from Heartnoks or an authorized seller; it is non-transferable, and we may require proof of purchase to validate a claim. It does not cover normal wear and tear; damage from misuse, drops, or failure to clean and maintain as described in the manual; damage from power surges, voltage problems, or extension cords; repair or modification by anyone other than Heartnoks or an authorized service partner; and any indirect or consequential loss, including food or product spoilage. Valid for products purchased and used in the United States.
Email support@heartnoks.com. We reply within 1 business day.
Heartnoks is a brand operated by HONG KONG MUSTBILLION TRADING CO., LIMITED (Company Registration No. 79316806), whose registered office is at RM D64, 4/F, HK SPINNERS IND BLDG PHASE 5, 760 CHEUNG SHA WAN ROAD, LAI CHI KOK, HONG KONG.