Terms of service

Last updated: June 18, 2026

OVERVIEW

This website is operated by Heartnoks (we, us, our). We offer this website, including all information, tools, and services available from this site to you, the user, conditioned on your acceptance of all terms, conditions, policies, and notices stated here. Our store is hosted on Shopify Inc., which provides the e-commerce platform that lets us sell our products to you. By visiting our site or purchasing from us, you engage in our Service and agree to be bound by these Terms of Service (Terms), including the additional policies referenced herein (our Privacy Policy, Refund and Return Policy, and Shipping Policy). Please read them carefully; if you do not agree, you may not use the site or services.

Section 1 - Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state of residence, or that you are the age of majority and have given us consent to allow any minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction. You must not transmit any malware or destructive code. A breach of any Term results in immediate termination of your services.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding payment card information) may be transferred unencrypted over networks and adapted to technical requirements; payment card information is always encrypted in transit. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without our express written permission.

Section 3 - Accuracy, Completeness and Timeliness of Information

We are not responsible if information on this site is not accurate, complete, or current. The material is provided for general information only and should not be relied upon as the sole basis for decisions. Any reliance is at your own risk.

Section 4 - Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part) without notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 - Products or Services

Certain products may be available exclusively online and in limited quantities, and are subject to return or exchange only per our Refund and Return Policy. We have made every effort to display product colors and images accurately but cannot guarantee your monitor display. We reserve the right to limit sales by person, region, or jurisdiction and to limit quantities. We do not warrant that products will meet your expectations.

Section 6 - Accuracy of Billing and Account Information

We reserve the right to refuse or cancel any order, and to limit or cancel quantities purchased per person, household, or order. You agree to provide current, complete, and accurate purchase and account information and to keep it updated so we can complete transactions and contact you.

Section 7 - Optional Tools

We may give you access to third-party tools that we neither monitor nor control, provided as is and as available without warranties. We have no liability arising from your use of optional third-party tools; use them at your own discretion and review the third party terms.

Section 8 - Third-Party Links

Some content and products may include third-party materials or links to third-party sites not affiliated with us. We are not responsible for their content or accuracy and are not liable for any harm related to third-party sites or transactions. Review their policies before engaging.

Section 9 - User Comments, Feedback and Other Submissions

If you send comments, reviews, ideas, or other submissions, you agree we may use them in any medium without restriction, compensation, or obligation of confidence. You agree your submissions will not violate any third-party right or contain unlawful or harmful material, and that you are responsible for their accuracy.

Section 10 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 - Errors, Inaccuracies and Omissions

Occasionally there may be typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct errors and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice (including after you submit your order).

Section 12 - Prohibited Uses

You are prohibited from using the site or its content for any unlawful purpose; to solicit unlawful acts; to violate any regulations or laws; to infringe intellectual property; to harass, abuse, or discriminate; to submit false information; to upload viruses or malicious code; to collect personal information of others; to spam, phish, or scrape; for any obscene or immoral purpose; or to interfere with the security features of the Service. We may terminate your use for violating any prohibited use.

Section 13 - Disclaimer of Warranties and Limitation of Liability

We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free. Except as expressly stated by us (including our warranty), the Service and all products are provided as is and as available without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, durability, title, and non-infringement. To the maximum extent permitted by law, Heartnoks and its directors, officers, employees, affiliates, agents, suppliers, and service providers will not be liable for any indirect, incidental, punitive, special, or consequential damages of any kind (including lost profits, lost data, replacement costs, or food or product spoilage) arising from your use of the Service or any product. Where a jurisdiction does not allow such limitations, our liability is limited to the maximum extent permitted by law. Nothing here limits rights you may have under applicable consumer-protection law.

Section 14 - Indemnification

You agree to indemnify, defend, and hold harmless Heartnoks and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, and employees from any claim or demand, including reasonable attorney fees, arising out of your breach of these Terms or your violation of any law or third-party right.

Section 15 - Severability

If any provision of these Terms is found unlawful, void, or unenforceable, that provision is enforceable to the fullest extent permitted by law, and the unenforceable portion is severed without affecting the validity of the remaining provisions.

Section 16 - Termination

Obligations and liabilities incurred before the termination date survive termination. These Terms are effective until terminated by either you or us. You may terminate by ceasing to use our site. If you fail (or we suspect you have failed) to comply with any Term, we may terminate at any time without notice, and you remain liable for amounts due up to the termination date.

Section 17 - Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms is not a waiver. These Terms and any policies posted by us constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements.

Section 18 - Governing Law

These Terms and any separate agreements are governed by and construed in accordance with the laws of Hong Kong, without regard to conflict-of-law rules.

Section 19 - Changes to Terms of Service

You can review the most current Terms on this page at any time. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check periodically; continued use after changes constitutes acceptance.

Section 20 - Contact Information

Questions about the Terms should be sent to support@heartnoks.com, Heartnoks, RM D64, 4/F, HK Spinners Ind Bldg Phase 5, 760 Cheung Sha Wan Road, Lai Chi Kok, Hong Kong.