Refund policy

Last updated: September 11, 2026

We want you to love your Heartnoks juicer. Every order comes with a 30-day home trial - if it is not right for you, request a return within 30 days of delivery.

30-Day Home Trial

You may request a return within 30 days of delivery. Returns authorized through our RMA process are not subject to a restocking fee. Refused deliveries or items returned without prior authorization may be subject to the exception described below. Return shipping depends on the reason for the return (see below).

Return shipping - who pays

• Defective, damaged, or incorrect items: If we determine that a return is needed, Heartnoks covers return shipping. We will send a prepaid label and arrange the pickup. Please wait for our instructions before shipping anything back.
• Change of mind (non-quality returns): you are responsible for return shipping. Original shipping charges (if any) are non-refundable.

Start a return - request authorization first (RMA)

Please contact support@heartnoks.com before sending anything back. Include your order number, a brief description, and - for defective or damaged items - a photo or short video. Please do not ship items back without prior authorization (RMA); refused deliveries or items returned without prior authorization may delay your refund, and return-shipping costs and a restocking fee may be deducted from your refund.

If a return is needed, we will provide your return authorization (RMA), the designated return address, packing instructions, and the date by which to send it. Please do not send returns to our registered company address or to the sender address on your original parcel. Keep the item until we confirm the next steps in writing.

Return condition

For change-of-mind returns, the item should be in good, returnable condition (used and tried is fine), cleaned, drained, and fully dry, and returned with its parts and original packaging whenever possible. If the original packaging is unavailable, please pack securely to avoid transit damage.

Refunds

Once we receive and inspect your return, we will refund the product price to your original payment method within 3 to 5 business days. If we approve a refund and confirm in writing that no return is required, we will issue the refund to your original payment method within 3 to 5 business days of that approval. Your bank or card issuer may take additional time to post it.

Damaged, defective, or wrong item

Inspect your order on arrival. Please report arrival damage, defects, or an incorrect item to support@heartnoks.com as soon as possible, preferably within 7 days of delivery, with your order number and a photo or short video. This reporting request does not limit your 30-day home trial or applicable limited warranty coverage.

Once we verify the issue, we will first offer a replacement for the affected component or the complete unit, as appropriate, rather than ask you to send the product back for repair. If a complete-unit replacement is approved, the defective unit does not need to be returned. Please keep it until we confirm approval and instructions in writing.

You do not have to accept a replacement instead of a refund for an eligible return under this policy. For a verified defective, damaged, or incorrect item eligible for a refund, we will provide a full refund including original shipping charges, and you will not pay return shipping if a return is required. Refunds without a return require our written approval; they are not automatic. After the 30-day trial, claims are handled under our limited warranty.

Exchanges

Want a different color? Contact us, or start a return for the original and place a new order.

Order cancellations

Orders can be canceled for a full refund before they ship. Once shipped, please use the return process above.

Accessories and wear parts

Accessories and consumable or wear parts, such as the auger (pressing screw), strainer/filter, seals, and brushes, are not eligible for free change-of-mind returns. Manufacturing defects are covered under the applicable limited warranty: contact us for review and an approved replacement at no charge. Normal wear and tear is not covered; replacements for normal wear or other needs outside warranty coverage can be purchased by emailing support@heartnoks.com. Verified arrival damage or incorrect items follow the process above.

After 30 days - warranty

After the trial, orders placed on heartnoks.com remain covered by the automatic 6-year Heartnoks limited warranty. Amazon purchases receive 3-year coverage when registered; unregistered Amazon purchases retain the 1-year standard warranty. See our Warranty page.

Contact

Questions? Email support@heartnoks.com - we reply within 1 business day. Heartnoks is a brand operated by HONG KONG MUSTBILLION TRADING CO., LIMITED (Company Registration No. 79316806), whose registered office is at RM D64, 4/F, HK SPINNERS IND BLDG PHASE 5, 760 CHEUNG SHA WAN ROAD, LAI CHI KOK, HONG KONG.